Elite Gaming Lounge

Terms and Conditions

Party Terms and Conditions

These Terms & Conditions set out all the terms and conditions upon which we provide you and your guests (“you” and “your”) with access to Elite Gaming Lounge.




1.1 Elite Gaming Lounge is owned by Next Level Innovations Limited (“we”, “us”, and “our”). We are registered in England and Wales under company number 13947986. Our registered office is at 30 High Street, Coalville, Leicestershire, England.


1.2 All enquiries are to be directed through our Facebook Messenger service, Instagram, email, Messenger, in-person or by telephone (when we are open and available on 01530 481820), or by emailing us at info.gamerbot@gmail.com.


1.3 These Terms & Conditions (“Conditions”) set out all the terms and conditions upon which we provide you and your guests (“you” and “your”) with access to Elite Gaming Lounge.


1.4 In these Conditions, “Premises” shall mean the Elite Gaming Lounge premises located at 30 High Street, Coalville, Leicestershire, England.




2.1 Details of our Party packages can be found on our website and social media pages. All party booking enquiries and requests should be directed to our Facebook and Instagram Messenger services, in-person, via telephone or by email.


2.2 A party booking shall not be confirmed until we send you a booking confirmation email.


2.3 Prices for our products and services may change from time to time, but changes will not affect prices relating to any existing contract you have with us. We reserve the right to promote the same or similar products and services at different prices, or on different terms, in connection with any offer or promotion we may run from time to time.


2.4 All party packages have a dedicated host on-site employed by Elite Gaming Lounge. However, we recommend (although not strictly required by law) that a minimum customer ratio of one adult for every eight children stay on site throughout the party. Such adults (“Responsible Adults”) shall be responsible for all children attending the party from arrival until departure.


2.5 At the time of booking, you will be required to provide us with an estimated number of attendees. Our maximum allowance per party is 8 gamers, but 2 additional children may be accommodated by sharing screens or rotating alternative consoles, e.g., Virtual Reality headsets/Nintendo Switch) for a small fee per gamer. You will be charged (via credit card, debit card or cash) on the day for one or two additional attendees.


2.6 At least 14 days prior to the party date, you must confirm to us:


2.6.1 menu and food and beverage requirements, including special dietary requirements;


2.6.2 any special requests, such as medical requirements; and


2.6.3 for any “add-ons” (a full list of “add-ons” will be available when you book, but please contact us via info.gamerbot@gmail.com page or visit our Facebook or website if you decide to add them later, but still allow 14 days’ notice).


2.7 All costs incurred by us in accommodating any requirements, requests or amendments to the party shall be borne in full by you.


2.8 Short Notice Bookings: We would expect party bookings to be made at least 4 weeks in advance of the party date, ideally. However, we will take party bookings, subject to availability, within this time period and at “short notice” subject to your requirements. We consider a “short notice” party booking to be any party booking made within one month of the party date. All “short notice” party bookings must be paid for in full upon booking, and all requirements must be confirmed at the time of booking. No “short notice” bookings will be confirmed until we receive the full Party Package Fee.


2.8.1 If you book a “short notice” party, we will try. Still, we cannot guarantee that any personalised extras (e.g., t-shirts, hoodies) will be ready in time for the party. If they are not ready on time, we will arrange with you on the day of the party to collect the items once they are ready. We may post these to you should you cover the postage.



3.1 Where food and/or drinks are provided to the party by Elite Gaming Lounge, please be aware and ensure that the rest of your party is aware that preparation and service may involve shared preparation/cooking areas. If you have any allergens, intolerances or dietary requirements in your party, please inform us with at least 4 weeks’ notice. We will take reasonable steps to prepare your meal safely, although we cannot guarantee a completely allergen-free environment or products. If an allergen has not been declared in advance as per the above, there is a risk that they will be unable to cater to that child at all. This is due to stock planning and the need to provide an allergen-trained staff member for the party.


3.2 Unfortunately, the kitchen cannot cater to nut or sesame allergies at this time due to the nature of the food prepared in our kitchen. In these circumstances, a packed lunch or alternate solution is recommended.


3.3 It is you, the customer, who has responsibility to ensure that all members of your party and their parents/guardians are aware of this statement, and to ensure that we are made aware of any potential allergies or intolerances in advance and in line with the procedures outlined in these Terms and Conditions.




4.1 A party booking does not grant you exclusive use of the entire Premises. You can choose a party room (currently PlayStation or Xbox) upon booking. This will be the room the event will be held in. The remainder of the venue in the Elite Gaming Lounge may host other parties or events, or may be open to the public at the same time and date as your booked party. You will have access to the main lounge area and bar, but not exclusively.




5.1 We recommend that the youngest age group we accept party bookings for is age 6. However, we will accept younger parties if requested. Elite Gaming Lounge and its staff are in no way responsible for any games played by any party attendee who may be younger than the age rating of any game. Responsible Adults assume full responsibility for any games played by gamers under the PEGI recommended age for that party and the individual who booked the party.



6.1 We reserve the right to remove or request the removal of anyone inside the premises if we judge their behaviour as aggressive, bullying, dangerous or hostile towards our equipment, property, other gamers, customers or staff.


6.2 Any damage caused during the event that we deem improper behaviour (intentional) by anyone inside the premises or included in the party will result in the booking party being financially responsible for the damage to be replaced as new. At this time, we may also abandon the event with no refunds given.


6.3 Elite Gaming Lounge does not tolerate bad language, threatening, disrespectful or aggressive behaviour towards our staff or other event attendees. We reserve the right to request verbal intervention by an adult member of the booking party. We also reserve the right to request the removal of anyone from the premises as necessary, or end the event at any time without refunds.


6.4 We reserve the right to request the removal of any event member if there is adequate reasoning to believe they are under the influence of drugs or excessive alcohol consumption, in line with our Alcohol Policy. Failure to comply with these rules may be temporary or in complete gameplay stoppage.




7.1 We may take photos and/or short videos for advertising purposes. This may be used on our website or other social media advertising platforms. As we cannot seek permission from the parents of all the children attending regarding photos and videos, we ask the booking party to let us know if you’d prefer no photos or videos. You are also welcome to take photos as you please.



8.1 The total Party Package Fee (including any “add-ons”) will be payable in full on the date of booking of the party, unless other terms have been agreed in writing with us. We reserve the right to cancel your booking if we do not receive the balance on this date.


8.2 All payments must be made via Paypal, BACS, cash, credit or debit card.




9.1 Cancellation by you:


If you wish to cancel or amend your party booking for any reason, you must immediately communicate this to us in writing, and the following cancellation charges will apply:


Notification of Cancellations prior to Party date: more than one calendar month:


Amount of the original total Party Package Fee (Cancellation Fee(s)): £30.00, together with any non-refundable charges incurred by us.


Notification of Cancellations prior to Party date: one calendar month or less:


Amount of the original total Party Package Fee (Cancellation Fee(s)): 100% of monies received on the booking, together with any non-refundable charges incurred by us.


We may not be able to amend or change bookings due to exceptional circumstances, but this will be on a case-by-case basis.


9.2 Cancellation by us:

We will use our best efforts to make the party venue and Premises available to you on the agreed party date.


9.3 We will not be liable if the party booking is cancelled for the following reasons:


9.3.1 if we believe the party booking is somehow illegal or immoral, or would be harmful or prejudiced to the reputation of Elite Gaming Lounge;


9.3.2 if you are 7 days or more in arrears with any due payments for the services or facilities we agree to provide you in relation to the party booking;


9.3.3 if we become aware of any changes in your financial situation, which we reasonably believe may lead to you being unable to meet your financial obligations in relation to the party booking.


9.3.4 If we need to amend the party booking in any way, we will offer alternative facilities of a reasonable fit, status and comfort to the original party booking. If the alternative arrangement is not deemed fit by you, you will have the right to cancel the party booking in writing, which will need to be directed to our team at Elite Gaming Lounge via the methods mentioned above of communication.


9.4 You and your invitees must comply with all rules and regulations currently operating on the Premises. We reserve the right to deny admission or to require a person already admitted to leave the Premises without refund or compensation for failure to comply with any of the Elite Gaming Lounge rules for unsafe, illegal or offensive behaviour to ensure safety, security or order, or if we consider the circumstances so required. (If this is a child, we will ask that they be collected immediately by a parent or guardian).


9.5 We reserve the right to close off any part of the facilities, party venue or Premises for technical, operational or health and safety issues. We will not be liable to you if any foreclosure occurs.




10.1 We will not be liable or responsible for any failure to perform or delay in performing any of our obligations under these conditions caused by a Force majeure Event.


10.2 A Force majeure Event means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or another natural disaster, or failure of public or private telecommunications networks.


10.3 If a Force majeure Event takes place that affects the performance of our obligations

under these conditions:


10.3.1 we will contact you as soon as reasonably possible to notify you; and


10.3.2 our obligations under these conditions will be suspended, and the time for performance of our obligations will be extended for the duration of the Force majeure Event.


10.4 In the event that the contract still cannot be performed or any of the obligations are fulfilled within three months. Either party can terminate the contract by giving notice in writing.



11.1 Nothing in this agreement shall limit or exclude our liability:


11.1.1 for death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors;


11.1.2 for fraud or fraudulent misrepresentation.


11.2 Subject to clause 10.1, under no circumstances shall we be liable to you for any of the following, whether in contract, tort (including negligence) or otherwise:


11.2.1 loss of revenue or anticipated revenue;


11.2.2 loss of savings or anticipated savings;


11.2.3 loss of business opportunity;


11.2.4 loss of profit or anticipated profit;


11.2.5 wasted expenditure; or


11.2.6 for any indirect or consequential losses.


11.3 Subject to clause 10.1, our maximum aggregate liability in contract, tort (including negligence) or otherwise, however, arising, under or in connection with this agreement, shall be limited to the amount of the Event Fees paid by you pursuant to the party booking.



12.1 By their very nature, online games depend on the performance of their online servers. If the game server is having difficulties or encounters an update, this can cause issues such as delays, lagging, etc. We cannot be held responsible for these issues. We offer alternative games or consoles to gamers when a server issue causes major disruption to the game.


12.2 Online games depend on a fast internet connection. Here at Elite Gaming Lounge, we have installed the fastest available broadband and connected all consoles via Ethernet to provide the fastest and most reliable connection. However, on rare occasions, the internet service provider may encounter a fault or create unexpected disruption. If insufficient internet is still unavailable, our staff will make every effort to not allow this to affect the enjoyment of the event. Offline gameplay will be prioritised, followed by alternative entertainment, e.g., board gaming. We are in no way obliged to offer any discount to the event organiser if certain games or gameplay are unavailable due to a lack of internet reception. If neither of these options is available, we will organise a reschedule of the party for you at no cost. If the gamers are unable to use the consoles for more than half of the gaming time, we will refund the party cost minus any expenses already incurred by us.


12.3 Our consoles are checked daily for game updates. Still, with no prior warning or control over what time or date game updates are released to the world by the game manufacturers, we can’t guarantee the playability of all games. Although we will always try to ensure all games are available, if a game requires an update during a gaming event, we will accept no liability for the lack of gameplay for the specific game in question. This includes Fortnite.



13.1 Each party will be allocated a party slot. Party slots follow strict time restrictions, and any lateness will result in lost time from your party. Please advise your guests to arrive promptly for your party, as we cannot add extra time to the end of your party slot. We recommend you meet your guests earlier and arrive at the venue together before your party’s start time.


13.2 We recommend guests wear comfortable, weather-appropriate clothing. The building does not have central heating or air conditioning (although we provide electrical radiators or cooling fans), so please bear this in mind when dressing guests.


13.3 We place great importance on the safety of third parties and ensure that all those attending the party respect the high standards of safety. Third parties are only admitted to Premises if they are willing to comply with any regulation in force at the Premises from time to time.


13.4 The use of illegal substances is strictly prohibited. Any persons found possessing, using, or who appear under the influence of illegal substances will be refused admission or escorted from the Premises without the right to a refund.


13.5. All items, belongings, and other property brought into Elite Gaming Lounge by visitors shall be at such visitors’ own risk, and Elite Gaming Lounge accepts no liability for any loss or damage to such property. Elite Gaming Lounge advises visitors not to bring valuables to Elite Gaming Lounge.


13.6 We are the owner or licensee of all intellectual property rights on our website, in the material published on it, the concept of Elite Gaming Lounge, all rights to the “Elite Gaming Lounge” trademark, and in all materials within the Premises, including, without limitation, any text, graphics, images, artwork, illustrations, photographs, animations, music, video, audio, audio-visual works, designs, logos, software and any other content. Copyrights protect these work, patents, trade secrets or other proprietary rights owned by us and/or our licensors. All such rights are reserved.


13.7 We reserve the right, in our absolute discretion, to refuse admission to our Premises or remove from the premises any person who has behaved or is behaving, or we have reason to believe, will behave in a manner which, in our opinion, has affected, or is likely to affect, the enjoyment of the Premises by any other third party.


13.8 You shall be liable for any damage to the Premises caused directly or indirectly by your party booking.


13.9 We reserve the right to approve any third party you engage with the party booking. No third parties can be engaged without written approval from us. To avoid doubt, all contractors should be booked with the foreknowledge of the owners of Elite Gaming Lounge. You shall ensure that any third party contracted by you complies with the terms set out in these Conditions and all health and safety legislation, regulations and procedures in force from time to time, and shall carry out your own risk assessment procedure in order to do so and provide public liability insurance.


13.10 We shall not be liable for a third party’s failure to provide, or negligence in providing, any goods or services to you, and you shall indemnify us and keep us indemnified from and against any costs incurred by us as a result of any cancellation of any third-party services contracted by you.


13.11 You acknowledge that there are various CCTV cameras positioned at different locations within the Premises for the purposes of safety. You accept that your image and any third party may be captured whilst in and about the Premises. We do not make any representations about the extent of coverage provided by the cameras. Please refer to our Privacy Policy for more information.


13.12 No equipment or practices which may conflict with our obligations under health and safety legislation regulations and procedures in force from time to time can be brought into or used on the Premises without our prior written agreement.


13.13 No wines, spirits, other drinks, or food can be brought onto the Premises without our prior written agreement. Only persons authorised by us are permitted to sell or offer for sale any items or services on the Premises. Please refer to our Alcohol Policy for more information.


13.14 No use may be made of any Elite Gaming Lounge name, logo, or company details without our prior written consent.


13.15 All prices are inclusive of VAT, which shall be charged at the prevailing rate.


13.16 No signs, displays, posters or other material may be fixed to the Premises’ walls, floor or ceilings or otherwise displayed at the Premises without the agreement of our staff.


13.17 We are obliged to comply with various licensing and statutory regulations. Accordingly, we require you and any third party to comply with any reasonable and proper instructions given to you by any duly authorised representative of the Elite Gaming Lounge. You shall indemnify us and keep us indemnified of any loss, damages or expenses we suffered or incurred due to a breach of this condition.


13.18 With the exception of guide dogs for the blind, pets are not permitted on the Premises.


13.19 Any discounts, offers, sales or promotions offered may not be used in conjunction with any other discounts, promotions or offers unless expressly stated otherwise. They are non-transferable, and application of the same are subject to our acceptance of them on every occasion of use.


13.20 We have the right to periodically revise and amend these conditions by notifying you in writing. You may not vary these conditions unless agreed in writing with us. You will be subject to the conditions in force when your party booking is confirmed (unless otherwise notified in writing).


13.21 We may transfer our rights and obligations under these conditions to another organisation. We will always notify you in writing if this happens, but this will not affect your rights or our obligations under these conditions. You may not transfer your rights or obligations to another organisation or person under these conditions.


13.22 This contract is between you and us. No other person shall have any right to enforce any of its terms.


13.23 Each of the paragraphs in these conditions operates separately. If any court or relevant authority decides they are unlawful, the remaining paragraphs will remain in full force and effect.


13.24 If we fail to insist that you perform any of your obligations under these conditions, if we do not enforce our rights against you, or if we delay in doing so, that will not mean we have waived our rights against you, and will not mean you do not have to comply with those obligations. If we waive the default by you, we will only do so in writing, which does not mean we will automatically waive any later default by you.


13.25 If any of these conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition, or provision will have to that extent been severed from the remaining terms, conditions and provisions, which will continue to be valid to the fullest extent permitted by law.


13.26 These conditions and any document referred to in them constitute the whole agreement between us and supersedes all previous discussions, correspondence, negotiations, the previous arrangement, understanding, or agreement relating to the subject matter of these Terms.


13.27 You acknowledge that in agreeing to these conditions, you do not rely on any representation or warranty (whether made innocently or negligently) set out in these conditions. Nothing in this paragraph excludes liability for fraud.


13.28 These conditions are governed by English law. You and we both agree to submit to the non-exclusive jurisdiction of the English courts.